Téarmaí Seirbhíse YourADI

1. Nature of the service

YourADI Limited provides a technology platform (Software-as-a-Service) that connects independent Approved Driving Instructors (ADIs) and motoring schools with students seeking driving lessons.

YourADI is strictly a software provider, not a driving school. We do not employ instructors, nor do we provide driving instruction, vehicles, or licensing services. Any contract for driving lessons is made directly and exclusively between the Student and the Instructor.

2. Payments, fees and refunds (for students)

When you book or buy through YourADI (lessons, packages, products or gift vouchers), the following terms apply:

• Who you are buying from: Your contract is with the instructor or driving school named at checkout. They are an independent trader. Their legal name, any trading name and business address are shown at checkout, in your booking confirmation and on your receipt. YourADI runs the booking platform and is not a party to that contract.
• Your instructor's price and booking fee: Your instructor sets their prices. They may also add their own booking fee to bookings and purchases paid online: a percentage of the price plus a fixed amount. If they do, it is shown at checkout as its own line, with their school's name, and it is included in the prices on their booking page. It is part of what you pay your instructor, and it is the same whichever way you pay online.
• The YourADI platform fee: Each booking or purchase you pay for online through YourADI includes a YourADI platform fee of €1.00. It is shown as its own line at checkout and is included in the prices on your instructor's booking page. It pays for running the platform, including online booking, reminders and the student portal. There is no platform fee on a booking paid entirely with a gift voucher or lesson credits, or on a lesson you pay your instructor for in person. Your instructor collects it with your payment, and Stripe passes it to YourADI as YourADI's charge for the booking service. YourADI provides that service when your booking or purchase is made, so YourADI doesn't refund the platform fee itself: if a refund of it is due to you, under these Terms or the law, your instructor pays it.
• When the platform fee is refunded: For a booking made on or after 19 November 2026, your instructor refunds the platform fee to you if they cancel or decline the booking, or don't turn up, and refund you to your original payment method. It is not refunded if you cancel, or if you get a lesson credit instead of a refund, unless your instructor chooses to refund it or the law requires it. Any refund of it is paid by your instructor. This does not affect your statutory rights under Irish or EU law.
• Paying online: You pay through Stripe, directly into your instructor's or driving school's Stripe account. Your instructor or driving school is the seller (Merchant of Record). YourADI Limited does not hold your payments at any time. Any money refunded to you is paid by your instructor to your original payment method.
• Refunds: Your instructor follows the refund rules in Section 3B.
  • If your instructor cancels or declines your booking, or doesn't turn up, they will either refund what you paid online, in full, to your original payment method (any part paid with a gift voucher goes back on the voucher, where it can be restored), or give you a lesson credit to rebook with them. For a booking made on or after 19 November 2026, a full refund includes their booking fee and the YourADI platform fee. A lesson credit does not include the fees, and no new fees are charged when you use it. If you would rather have a refund than a credit, ask your instructor.
  • If your instructor has automatic cancellation switched on and doesn't confirm your booking in time, it is cancelled and you get a lesson credit. If you paid for a single lesson entirely by gift voucher, the amount goes back on your voucher instead, where it can be restored. Ask your instructor if you'd prefer a refund.
  • If you cancel, your instructor's cancellation policy, shown when you book, decides whether you get a refund or a credit for the price. The booking fee and the platform fee are not refunded, unless your instructor chooses to refund them or the law gives you a right to a refund of them. Any such refund is paid by your instructor.
  • If you dispute a payment with your card issuer, any gift voucher bought with that payment is cancelled as soon as the dispute is opened and can't then be used. If the dispute is decided in your favour, any unused lesson credit given for that payment may also be cancelled.
  • Bookings made before 19 November 2026 follow version 1.3 of these Terms, under which the platform fee is not refunded.
• Lesson Disputes: Any requests for lesson refunds, cancellations, or disputes regarding the quality or delivery of instruction must be resolved directly between the Student and the Instructor. YourADI Limited is not a party to that contract and, to the fullest extent permitted by applicable law, accepts no liability for lesson refunds, chargebacks, or instructor no-shows. This does not affect any statutory rights available to consumers under Irish law.

3. Instructor fees, booking fees and SMS & WhatsApp messaging (for ADIs)

There is no subscription, setup or per-instructor fee for using YourADI. The platform is funded by the YourADI platform fee that students pay on online bookings and purchases (Section 2). Your own booking fee, if you set one, is covered in Section 3A.

YourADI's platform fee: For each booking or purchase a student makes and pays for online through YourADI, YourADI charges a platform fee of €1.00 for its booking service. The student pays it at checkout as its own line, and Stripe passes it to YourADI from the payment. We provide the booking service when the booking or purchase is made, so we earn the fee in full at that point and don't return it in any circumstances: not when you refund the student or give them a credit, when you or the student cancels, after a chargeback or dispute, or when your account closes. Where a student is owed a refund that includes the platform fee, under these Terms or the law, you pay it from your Stripe balance. If we are ever required to refund a platform fee to a student ourselves, we may recover that amount from you. If payment links are available in your account, the platform fee on a payment link comes out of the amount you set (Section 3B).

YourADI's only charges to instructors are for opt-in SMS and WhatsApp messages, on the terms below.

Instructors may opt in to automated SMS and WhatsApp messages, on the following terms:

• Opting in: SMS and WhatsApp are enabled through a separate metered subscription with no base fee, set up in Settings → Communications. Email reminders are free and are not part of it.
• Pricing and billing: Each message is charged at the per-message price shown in Settings → Communications when it is sent. Usage is billed monthly in arrears to the payment method on the subscription.
• What is charged: A message is charged once our messaging provider accepts it for delivery, whether or not it is ultimately delivered (for example, because a phone number is invalid or disconnected). A message the provider rejects is not charged. It is the instructor's responsibility to keep student contact details accurate.
• Driving schools: In a multi-instructor school, the school owner's account holds the subscription and is billed for the messages sent by every instructor in the school, and only the owner can turn SMS and WhatsApp on or off. When an instructor with their own subscription joins a school, that subscription is cancelled and any usage not yet billed is invoiced straight away.
• Stopping and cancelling: SMS and WhatsApp can be switched off at any time in Settings → Communications, and nothing is charged for a month in which no messages are sent. The subscription itself can be cancelled at any time in Settings → Communications. Cancellation takes effect at the end of the current billing period, and messages sent until then are billed on the final invoice.
• Unpaid invoices: While an SMS and WhatsApp invoice is unpaid, the channels cannot be turned back on.

3A. Your booking fee (for ADIs)

• What it is: Your school can add its own booking fee to bookings and purchases that students pay for online through YourADI: lessons, packages, products and gift vouchers. It is a percentage of the price (0% to 5%) plus a fixed amount (€0.00 to €1.00). The school owner sets it for the whole school (a solo instructor is the owner of their own school). Managers and staff can't change it. A change applies to checkouts started after it is saved.
• Starting setting: If the school owner's account is created on or after 19 November 2026, the booking fee starts switched on at 1.9% + €0.35. If it was created before 19 November 2026, the booking fee stays off until the owner switches it on. The owner can change it or switch it off at any time.
• What it applies to: Only the part of a booking or purchase that is paid online. It is not charged on bookings paid entirely with a gift voucher or lesson credits, on lessons paid in person, on bookings you add yourself, or on payment links. A gift voucher's balance is its face value: the booking fee is not added to it.
• How students see it: As its own line at checkout, with your school's name, next to your price and the YourADI platform fee. The prices on your booking page include it.
• It is your fee: The booking fee is part of the price you charge, and it is paid to you with the rest of your price. If you are registered for VAT, any VAT due on it is yours to account for.
• Your responsibilities:
  • Call it a booking fee. Never describe it as a card, Stripe, transaction, processing or payment fee, or as a surcharge.
  • Don't waive it for a student who books through your booking page by asking them to pay you another way.
  • Where your own adverts or price lists point students to your booking page, quote the total price a student pays there, including the booking fee and the YourADI platform fee.
• Why these rules apply: Irish law doesn't allow a business to charge consumers for using a particular way to pay, and it requires advertised prices to include unavoidable charges such as these fees.
• Seller details: You sell to students as a trader (an independent business). Give us your (or your school's) legal name, any trading name and business address, and keep them up to date. We show them to students at checkout, in booking confirmations and on receipts. We never show your business address on your public booking page.

3B. Refunds, payment links and disputes (for ADIs)

• When you cancel or decline: When you cancel or decline a booking that the student paid for online, you choose between a card refund and a lesson credit. The same applies if you don't turn up for a lesson. The app shows you the amounts for each choice before you confirm.
  • Card refund: For a booking made on or after 19 November 2026, the student gets back everything they paid online (your price, your booking fee and the YourADI platform fee) to their original payment method. Any part paid with a gift voucher goes back on the voucher, where it can be restored. The refund comes out of your Stripe balance. YourADI keeps its €1.00 platform fee, and Stripe keeps its own fees.
  • Lesson credit: The student gets a credit to rebook that lesson with you. No money moves, and your booking fee and the platform fee are kept. No new fees are charged when the credit is used.
• If a student wants money instead of a credit: You manage the relationship with your students, so refunding them is your responsibility, from your Stripe balance.
• Automatic cancellation: If you switch on automatic cancellation for bookings you don't confirm in time, such a booking is cancelled with a lesson credit for the student. For a single lesson paid entirely by gift voucher, the amount goes back on the voucher instead, where it can be restored. The fees are kept. If the student asks for a refund instead, that is yours to handle, as above.
• When the student cancels: Your cancellation policy decides what happens to your price. The booking fee and the platform fee are kept, unless you choose to refund them or the law requires a refund. Any such refund comes out of your Stripe balance, and YourADI keeps its €1.00.
• Gift voucher refunds: Refunding a gift voucher returns its remaining balance. You can choose to refund the booking fee and the platform fee too, and you must where the law requires it (for example, a cancellation within the 14-day cancellation period). Any such refund comes from your Stripe balance, and YourADI keeps its €1.00.
• Refunds from your Stripe Dashboard: These come out of your Stripe balance. YourADI keeps its €1.00 platform fee.
• Bookings made before 19 November 2026: Version 1.3 of these Terms applies. The platform fee is not refunded to the student, and YourADI keeps it.
• Payment links: If payment links are available in your account, a student who pays through your link pays exactly the amount you set, which must be at least €5.00. No booking fee is added. The YourADI platform fee of €1.00 and Stripe's fees come out of that amount.
• Disputes and chargebacks: If a student disputes a payment with their card issuer, Stripe takes the disputed amount and any dispute fee from your Stripe balance, and YourADI keeps its €1.00 platform fee. As soon as a dispute is opened, any gift voucher bought with that payment is cancelled. If the dispute is decided in the student's favour, we may cancel any unused lesson credit given for that payment.
• Stripe's fees: Stripe's own fees are part of your agreement with Stripe, not with YourADI.

4. Instructor professional obligations

To maintain the integrity of the platform, all driving instructors must hold and maintain a valid Approved Driving Instructor (ADI) certification issued by the Road Safety Authority (RSA) of Ireland.

• Instructors are solely responsible for keeping their RSA registration, vehicle insurance, and tax affairs up to date.
• YourADI Limited reserves the right (but is not obligated) to verify ADI credentials. We reserve the right to suspend, restrict, or terminate any instructor's account if we discover their certification has lapsed, if they have been removed from the RSA register, or if we reasonably consider their continued presence on the platform poses a legal or reputational risk to YourADI Limited.

5. Acceptable use

All users of the platform agree not to:

• Use the platform for any unlawful or fraudulent purpose;
• Provide false, inaccurate, or misleading information (including identity, ADI number, or contact details);
• Attempt to interfere with, disrupt, reverse-engineer, or gain unauthorised access to the platform, its infrastructure, or other users’ accounts;
• Misuse the booking, messaging, payment, or notification systems, including sending unsolicited communications, harassing users, or generating fake bookings;
• Circumvent or attempt to circumvent platform fees, payment flows, security controls, or the booking-fee rules in Section 3A.

We reserve the right to investigate suspected violations and to suspend or terminate accounts in accordance with Section 6.

6. Suspension and termination

YourADI Limited may suspend, restrict, or terminate your access to the platform (in whole or in part) at any time, with or without notice, where:

• You have materially breached these Terms;
• We reasonably suspect fraudulent, abusive, or unlawful activity on your account;
• Payments for SMS and WhatsApp usage (Section 3) are not made when due;
• An instructor’s RSA ADI certification lapses, is revoked, or is otherwise invalidated;
• Continued access poses a legal, safety, or reputational risk to YourADI Limited, its users, or third parties; or
• We are required to do so to comply with applicable law or a request from a competent authority.

Where proportionate and lawful, we will aim to give reasonable notice and, in the case of instructors, provide a final invoice for any SMS and WhatsApp usage not yet billed. Termination does not affect any rights or liabilities that have accrued prior to the date of termination.

7. Service availability

We work hard to keep YourADI reliable, but we do not guarantee that the platform will be uninterrupted, error-free, or continuously available. Access may be temporarily restricted, suspended, or degraded for:

• Scheduled maintenance and updates;
• Emergency maintenance or security patching without prior notice;
• Technical issues affecting our infrastructure or that of our sub-processors.

To the fullest extent permitted by applicable law, YourADI Limited accepts no liability for any losses arising from downtime, outages, or degraded performance of the platform.

8. Force majeure

YourADI Limited shall not be liable for any failure or delay in performance caused by events outside our reasonable control, including (without limitation): acts of God, natural disasters, war, civil unrest, strikes, pandemics, cyber-attacks, failures of electricity or telecommunications networks, and failures or interruptions of third-party services such as payment processors, hosting or database providers, or SMS/email delivery providers.

9. Limitation of liability

YourADI provides digital scheduling and administrative software only. We have no control over the physical execution of driving lessons.

To the fullest extent permitted by applicable law, YourADI Limited, its directors, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of the platform;
• Any real-world accidents, injuries, loss of life, property damage, or traffic violations occurring before, during, or after a driving lesson booked through or managed on the platform; or
• Any accidents or harm caused by users interacting with the YourADI application while operating a vehicle. Instructors and Students must comply with all road traffic laws. Instructors are strictly prohibited from using the YourADI application, checking schedules, or interacting with the software while operating a vehicle.

Nothing in these Terms shall exclude or limit our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation; or
• Any other liability that cannot lawfully be excluded or limited under Irish or EU law, including mandatory consumer rights.

10. Intellectual property

All code, design, branding, and text associated with the YourADI platform is the exclusive intellectual property of YourADI Limited. You may not copy, reverse-engineer, or distribute any part of our software without explicit written permission.

11. Privacy

Your use of the platform is also governed by our Privacy Policy, which explains how YourADI Limited collects, uses, and safeguards personal data in accordance with the GDPR and Irish data protection law. By using YourADI, you acknowledge that you have read and understood the Privacy Policy.

12. Changes to these Terms

We may change these Terms to reflect changes to the platform, the law or our business.

• Instructors and schools: If a change affects you, we will email you at least 15 days before it takes effect, and longer where you need more time to adapt. The email will say what is changing. If you don't agree, write to support@youradi.ie before the change takes effect and we'll close your account free of charge; the new version won't apply to you while we do. You can also accept a change sooner, by a clear act that shows you accept it. We will give shorter notice only where the law or a regulator requires it, or to deal with an unforeseen and imminent danger such as fraud, malware, spam or a security risk.
• Students: The version of these Terms in force when you make a booking or purchase applies to that booking or purchase. If a change affects your account, we will tell you by email or in the app before it takes effect.
• Continuing to use the platform after a change takes effect means you accept it.

13. Governing law

These Terms of Service, and any disputes arising from your use of the platform, shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any legal actions must be brought within the exclusive jurisdiction of the Irish courts. Nothing in this clause prevents a consumer from relying on mandatory protections available to them under the law of their country of residence.

14. Contact information

If you have any questions regarding these Terms of Service, please contact us via the contact form on our website or by email at:

Email: dpo@youradi.ie
Company: YourADI Limited (CRO 813121, Registered in Ireland)